Lunch to be provided.

Dr. Kimberly Miller

Dr. Kimberly Miller is a police and public-safety psychologist and a sought-after speaker, consultant and trainer who has been inspiring and motivating individuals in our profession for over 16 years. Dr. Miller has worked with agencies of all sizes at the city, county and state level around the US and Canada and is a highlighted speaker at national, regional and state public safety conferences. Dr. Miller is known for her strength-based approach to her work and the skill-based, engaging training and consultation services she offers. She uses workshops, coaching and organizational interventions to improve not only the individual line-level employee skills but also work to improve supervision, management, and the entire organization. Her educational background includes a Bachelor’s degree in psychology from Auburn University, a Master’s degree in clinical psychology from Ball State University, and a Ph.D. in counseling psychology from Colorado State University. In addition to her academic credentials, Dr. Miller has significant experience in leadership and mentoring with over 30 years of serving in supervisory and leadership roles.

Lunch to be provided in the exhibit hall.

In 2008, when Denise called 9-1-1, she was in her most dire moment of need. Instead of receiving the life-saving rescue she hoped for and deserved, she was met with 14 hellos and a center that wasn’t prepared. Fast forward 9 years, an engine company returning from a call transmitted 22 Words to center that was prepared, because of the lessons learned from Denise. In this session, we will discuss the importance of being ready at all times. From training, to culture, to putting people first….

In 2008, when Denise called 9-1-1, she was in her most dire moment of need. Instead of receiving the life-saving rescue she hoped for and deserved, she was met with 14 hellos and a center that wasn’t prepared. Fast forward 9 years, an engine company returning from a call transmitted 22 Words to center that was prepared, because of the lessons learned from Denise. In this session, we will discuss the importance of being ready at all times. From training, to culture, to putting people first….

When emergencies occur, every second matters. Learn about intelligent, automated information sharing of incidents between Communication Centers and agencies regardless of existing boundaries or technology platforms in use. Interconnected Computer-Aided Dispatch systems empowers dispatchers with real-time location and status of all available units and personnel anywhere in a region, ensuring the closest first responder can be dispatched. CAD-to-CAD can reduce response times by two minutes or more. You can meaningfully impact the lifesaving efforts in your city, county, region, state, and beyond.

Join us for a drink or two and enjoy the entertainment provided by Arizona Dueling Pianos LLC.

Come and join us as we reconnect with old friends and make news ones. This is your opportunity to meet, greet, and mingle with your peers and industry partners in a relaxed fun atmosphere. Light food and drink offerings will be available.

NENA's Enhanced Caller Management

Includes access to the Pre-Conference course ONLY. It does include admittance to any other conference events or sessions.

Includes access on Tuesday, Wednesday, and Thursday to all training sessions and the vendor exhibit hall. It also includes all meals that are provided on those days. It does NOT include the Pre-Conference or Post-Conference courses.

Includes access to all training sessions and the vendor exhibit hall, along with all meals offered on Tuesday ONLY.

Includes access to all training sessions and the vendor exhibit hall, along with all meals offered on Wednesday ONLY.

Includes access to all training sessions, along with all meals offered on Thursday ONLY.

AGTS's Managing Employee Attitude Problems

Includes access to the Post-Conference course ONLY. It does include admittance to any other conference events or sessions.

Includes access on Tuesday, Wednesday, and Thursday to all training sessions and the vendor exhibit hall. It also includes all meals that are provided on those days. It does NOT include the Pre-Conference or Post-Conference courses.

Includes access on Tuesday, Wednesday, and Thursday to all training sessions and the vendor exhibit hall. It also includes all meals that are provided on those days. It does NOT include the Pre-Conference or Post-Conference courses.

Includes access to the Vendor Exhibit Hall ONLY. This registration does not allow for access to any sessions or events.

The AZ APCO/NENA Scholarship Fund was created to provide an opportunity for Arizona Public Safety Communications Professionals to attend industry events and training. The Scholarship Fund is primarily funded through the Arizona APCO/NENA Scholarship Golf Tournament, raffle prize drawings held at the Annual State Training Conference, General Meeting/picnic and other fundraising events held throughout the year.